Privacy Policy

1. About this policy

This Privacy Policy applies to personal information handled by Kingsford College London through this website and related enquiry or application-support communications. It explains what information may be collected, why it may be used, who it may need to be shared with and the choices available to you.

For privacy enquiries, you can contact Kingsford College London at 1 Fondant Court, Ground Floor, Payne Road, London, England, E3 2SP, by email at admin@kingsfordcollegelondon.com, or by telephone on +44 7473719901.

2. What personal information may be collected

The information we collect depends on how you interact with us. It may include:

• Contact details: your name, email address, telephone number and other contact information you choose to provide.
• Study interests: the course, subject, study level, preferred location or progression route you are interested in.
• Application information: information relevant to discussing an application, such as age group, previous study, qualifications, educational history or documents you choose or are asked to provide.
• Eligibility-related information: information such as immigration or residency status and previous student-finance history where it is relevant to the guidance or application-support service you request.
• Communication information: messages, enquiry details, preferred contact times and records of relevant communications with us.
• Technical information: limited website or device information that may be generated through normal website operation, security, hosting or analytics technologies where these are used.

3. How we may collect information

Personal information may be collected when you complete a website form, contact us by email, telephone or WhatsApp, make an enquiry, request application support, provide documents or communicate with our team.

We may also receive relevant information from an external education provider or another party involved in an application where there is an appropriate reason and lawful basis for doing so.

4. Why we may use your information

Depending on the circumstances, personal information may be used to:

• respond to enquiries and provide information about KCL courses or student services;
• discuss study interests and possible progression routes;
• support an application or enquiry relating to an external university or education provider;
• communicate with you about information you have requested;
• maintain appropriate administrative and enquiry records;
• protect the website, users and our services from misuse or security risks;
• meet legal, regulatory or compliance obligations where applicable; and
• improve our website, communications and student-support processes.

5. Lawful bases for using personal information

Where UK data-protection law applies, the lawful basis depends on the purpose and circumstances. We may process information where it is necessary to respond to steps you ask us to take before entering an arrangement, where we have a legitimate interest that is not overridden by your rights, where you have given consent, or where processing is required to meet a legal obligation.

If information requires a different or additional legal condition because of its nature, we will only use it where an appropriate legal basis or condition applies.

6. When information may be shared

We do not need to share every enquiry with another organisation. Where sharing is necessary for the service you request, relevant information may be shared with:

• Universities and education providers: where you ask for application support or progression assistance involving that provider.
• Service providers: organisations that support functions such as website hosting, communications, IT, administration or secure data handling, subject to appropriate arrangements.
• Professional or legal advisers: where advice is reasonably required.
• Public authorities or regulators: where disclosure is required or permitted by law.

We aim to share only information that is relevant to the particular purpose.

7. External education providers

If you ask Kingsford College London to support an application to an external university or education provider, that provider may process your information under its own privacy policy and for its own admission, enrolment or compliance purposes. You should review the provider's privacy information before submitting information that will be sent to it.

8. How long information may be kept

We aim not to keep personal information for longer than is reasonably necessary for the purpose for which it was collected, including relevant administrative, legal, regulatory or record-keeping requirements. Retention periods can differ depending on the type of information and the service involved.

9. Data security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online or electronic system can be guaranteed to be completely secure, so information should only be submitted through channels you are comfortable using.

10. International transfers

If a service provider or relevant organisation processes personal information outside the United Kingdom, appropriate safeguards should be considered where required by applicable data-protection law. The circumstances depend on the organisation, destination and processing arrangement involved.

11. Your data-protection rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction or objection, and in some cases data portability or withdrawal of consent.

These rights are not absolute and may depend on the reason the information is being processed. To make a privacy request, contact admin@kingsfordcollegelondon.com. We may need to verify your identity before responding to a request.

12. Marketing communications

Where marketing communications are sent, you can ask us to stop sending them. Service messages that are necessary to respond to an active enquiry or application may be treated differently from optional marketing communications.

13. Cookies, analytics and external links

The website may use essential technical functions and may use analytics or similar technologies where configured. If non-essential cookies or tracking technologies are introduced, appropriate information and choices should be provided where required.

Our website may link to external websites. Kingsford College London does not control the privacy practices of third-party websites, so you should review their privacy information separately.

14. Changes to this policy

We may update this Privacy Policy when our services, website features, data-handling practices or legal requirements change. The current version will be published on this page.

15. Contact and complaints

If you have a question, concern or request relating to personal information, please contact us first at admin@kingsfordcollegelondon.com.

You may also have the right to raise a concern with the UK Information Commissioner's Office if you are dissatisfied with how a data-protection matter has been handled.